Infrastructure & Communications

Reliable, Responsive, Intelligent Support

Simply put, people rely on their IT systems every day to do their jobs.

Ellumen supports mission-critical systems that provide essential information like the type that is needed every day to treat patients at our Military and Veterans Administration medical facilities. We look at the entire anatomy—systems, networks, and operational environments in which the people, applications and systems we support “live”. These environments often reach beyond a single location or even a single enterprise and we use a proactive process to anticipate and head off potential problems before they even arise.

Ellumen provides high quality operations and maintenance support
  • System and software operational planning, implementation, and 24x7 support
  • System monitoring
  • Phone and on-line support centers
  • Issues tracking and problem reporting
  • Integrated Product Team facilitation
  • Hardware, software, and network engineering support.
  • Database administration and maintenance (Oracle, SQL, DB2)
  • System Administration (Windows, Unix, Linux)
  • Network Administration
  • Issue tracking tools such as Clear Quest, Bugzilla, Remedy
  • CM tools such as ClearCase, Subversion, Perforce