Systems Operations and Maintenance

Systems Operations and Maintenance – Reliable, Responsive, Intelligent Support

Simply put, people rely on their IT systems every day to do their jobs.

Ellumen has an extensive background supporting mission-critical systems that provide essential information like the type that is needed everyday to treat patients at our Military and Veterans Administration medical facilities.

We understand firsthand that our customers want reliable and responsive support. We add “intelligent” because it’s not enough to sit back and wait for problems to surface. Through a pro-active process, we work to anticipate and head off potential problems. This work includes the use of automated monitoring tools and industry best technical practices but also involves close engagement with our customer organizations and their users. When problems do occur we always look at the bigger picture of related systems, networks, and operational environments in which the people, applications and systems we support “live”. We understand that these environments often reach beyond a single location or even a single enterprise. Quickly identifying and resolving operational problems and smoothly incorporating enhancements and new partners requires deft management processes, teamwork, and people skills as well as expert technical capabilities.

Ellumen provides high quality operations and maintenance support to include:

• System and software operational planning, implementation, and 24x7 support
• System monitoring
• Phone and on-line support centers
• Issues tracking and problem reporting
• Integrated Product Team facilitation
• Hardware, software, and network engineering support.
• Database administration and maintenance (Oracle, SQL, DB2)
• System Administration (Windows, Unix, Linux)
• Network Administration
• Issue tracking tools such as Clear Quest, Bugzilla, Remedy
• CM tools such as ClearCase, Subversion, Perforce