Ellumen Inc. | Advanced IT Solutions for Government Agencies

Two individuals working at computer stations, with code displayed on large monitors—representing cybersecurity operations or secure software development in progress.

AI and Automation for Next-Gen Vetting Workflows

Under DTSS 2.0, we advanced CBP’s digital transformation by deploying enterprise chatbots, migrating systems to the cloud, and implementing secure DevOps pipelines. Our work included high-impact innovations such as the ACE and USMCA chatbots, recognized as a “Chatbot Success Story,” and the implementation of Harness CI/CD pipelines, praised as “Stealthy DevOps.” These initiatives leveraged generative AI and AI automation to improve CBP’s efficiency, reduce inefficient workflows, and demonstrated measurable cost savings through scalable, Safe AI solutions.

Featured Use Case:

Digital Transformation Support Services (DTSS 2.0)

Capabilities

• Automated workflows and AI chatbot development

• Cloud migration and secure DevOps pipelines

• Multimodal input handling with structured outputs

• AI-driven risk assessment and predictive analysis

• Process improvement across mission-critical systems

• Operational continuity for large-scale traveler and trade operations

• Generative AI for triage, knowledge management, and decision support

Capabilities

• Automated workflows and AI chatbot development

• Cloud migration and secure DevOps pipelines

• AI-driven risk assessment and predictive analysis

• Process improvement across mission-critical systems

• Operational continuity for large-scale traveler and trade operations

• Generative AI for triage, knowledge management, and decision support

Technologies

• AWS (EKS, S3, SageMaker) – Cloud hosting, machine learning training, storage

• Harness – CI/CD automation

• Rasa – AI chatbot framework

• OpenCV – Computer vision for biometric validation

• PostgreSQL / pgAdmin – Secure data management and structured pipelines to reduce data overload

• Grafana – Monitoring and visualization

Technologies

• AWS (EKS, S3, SageMaker) – Cloud hosting, machine learning training, storage

• Harness – CI/CD automation

• Rasa – AI chatbot framework

• OpenCV – Computer vision for biometric validation

• PostgreSQL / pgAdmin – Secure data management and structured pipelines to reduce data overload

• Grafana – Monitoring and visualization

Certifications

• Delivered chatbot and generative AI solutions across multiple CBP directorates

• Streamlined CBP workflows through AI automation, cloud, and DevOps modernization

• Reduced inefficiencies and addressed pain points such as data overload and inefficient workflows

• Earned the DHS Secretary’s Award for Innovation (2024) under DTSS 2.0

• Positioned to support future CBP modernization priorities with scalable, Safe AI and machine learning–driven architectures

Certifications

• Delivered chatbot and generative AI solutions across multiple CBP directorates

• Streamlined CBP workflows through AI automation, cloud, and DevOps modernization

• Reduced inefficiencies and addressed pain points such as data overload and inefficient workflows

• Earned the DHS Secretary’s Award for Innovation (2024) under DTSS 2.0

• Positioned to support future CBP modernization priorities with scalable, Safe AI and machine learning–driven architectures

Featured Resource

White Paper - AI Chatbots in Government Agencies and Future Directions

From simple FAQs to advanced generative AI platforms, chatbots are transforming how agencies engage with citizens and manage critical operations. This white paper explores the evolution of government chatbots, highlighting their role in AI automation, predictive analysis, risk assessment, and process improvement. Learn how modern solutions address data overload, inefficient workflows, and citizen service pain points while embedding Safe AI principles and strong security practices. See how chatbots enable better compliance, fraud prevention, cross-agency integration, and scalable modernization.

Download White Paper